Comments for Team: You analyzed the case in the Problem Statement and brief conclusions were given.
Job description and job specification of the position of customer service officers were explained in details. Some factors influencing perception were covered.

However, there was a lack of discussion in the areas of perception process (i.e. how perception is formed) and perceptual errors e.g. Halo effect and contrast effect. Factors influencing perception could be explored further.

In terms of presentation, your slides are prepared in a professional way. Photos are relevant and graphics/design are clear. References were quoted wherever appropriate.
View Team Report on Team Presentation.


Comments for Individual: You realized that classroom theories could be practical in life situations. By now you should also recognize that understanding of perception process and errors will help to improve judgment/decision making.

You took up the role as a scribe. You actively participated in both team and class discussion. Also able to address questions in Q&A. Well done!


and she fucking gave me a C. WTH?! i think i deserve more than that, bitch.